Orbit Labs
Orbit Labs kept renewals in view
Revenue signals next to the reply box changed how the team prioritised.
Renewal saves +18%
The problem
Support answered every ticket the same way, with no idea which accounts were 30 days from renewal.
What changed
Plan, renewal date and expansion flags now sit beside the reply box. Accounts inside the renewal window route to a named owner.
Result
Renewal saves rose 18% in two quarters, without adding headcount.