Harbor Studio
Harbor made handovers painless
Success plans that outlive the conversation removed the Monday reset.
Handover time −70%
The problem
Every handover started from scratch: context lived in one person's head and a folder of screenshots.
What changed
Each account carries a success plan with owners, next steps and dates. History stays with the contact, not the agent.
Result
Handover prep dropped from an hour to under twenty minutes, and nothing had to be re-asked.